Job Description
- Maintaining a positive, empathetic, and professional attitude toward clients at all times.
- Responding promptly to clients inquiries.
- Communicating with clients through various channels.
- Acknowledging and resolving clients complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of clients interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Please send your resume to [email protected]